GenAI is in every single place…together with for billing issues. Brightflag, which has been engaged on enhancing billing knowledge transparency for some years, has now launched a genAI functionality to create bill summaries for purchasers. And, as everyone knows now, summarising is one factor that genAI typically does nicely (often….)
The potential will likely be for a restricted variety of purchasers after which roll out broadly later this yr.
Visibility on what purchasers are paying for is nice – though this web site can not assist however add that it will be even higher to get to a degree the place patrons of authorized providers didn’t need to wade by advanced time entries to know or consider what they’re paying for (see earlier AL article: ‘Time is a administration instrument, not a pricing instrument‘.)
However, we dwell within the imperfect world that we have now at current. So, what does the instrument do?
The brand new Bill Summaries characteristic supplies bill reviewers with all the data they should take motion immediately from their inbox, together with a Brightflag AI-generated abstract of the work carried out by outdoors counsel.
These summaries give each reviewer the ‘perception and assurance they should approve invoices immediately from their e mail to allow them to get again to delivering authorized recommendation to the enterprise’, the corporate defined.
Bill Summaries are accompanied by ‘a whole re-imagining of the bill assessment expertise’, (and who must social gathering when you may have a fantastic bill assessment expertise…?), making it simpler to conduct an in-depth assessment and to discover ‘problematic billing behaviour’.
Plus, on condition that it’s genAI right here, there’s a conversational person interface, which ‘opens new prospects for managing issues, distributors, and spend’.
Barry O’Melia, VP of Product at Brightflag, concluded: ‘Outdoors counsel makes up half of in-house budgets, and half of the authorized division’s general contribution to the enterprise, so it’s essential that administration of out of doors counsel be optimized utilizing the most recent applied sciences.’
As famous, that is welcome given the world we’re in, however clearly the course of journey must be for such instruments finally to not be wanted. Let’s work towards a world of mounted charges and never certainly one of Byzantine time-based payments which are so advanced we want genAI to know them. Within the meantime, we’re going to wish Brightflag till that day comes!
